![]() *Customers in Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland are only able to receive payment electronically. If you prefer, you can also be sent a paper cheque*, which may take up to 15 days to arrive. Note : You can always add your bank information even after filing your claim. The quickest way to receive payment for your claim is providing us with your bank account number and Bank Identification Code, Sort Code or Routing Number when filing your claim. Next, provide us with documentation that shows the purchase price, actual cost, repair cost or replacement cost of the merchandise the claim was filed for. A Request for Payment Form will be sent within the preferred method set in your profile to be returned. If your claim has been issued, a request for payment can then be made by the shipper. View Supporting Documentation Requirements Show More Show Less Access will require you to be signed into ups.com, as these features are not available when filing your claim as a guest. You will be provided up to date details of the claim and notification of necessary action for the claim to be paid. ![]() Your claim’s progress can be managed from your claim’s dashboard. You'll get a notification from us about your claim once submitted, as well as up-to-date information available on your claims dashboard. Attaching photos of damaged parcels is also recommended for damage claims. Items such as receipts, invoices and purchase orders can help identify merchandise. Support Your Claim With Additional Documentation.Additionally, claim status after submission is limited to the shipper. If you are the shipper of the parcel, just know that you will likely be required to return and provide additional documentation. Are you the sender, receiver, an appointed representative of the shipper or a third party? Indicate your relationship to the parcel. *The FTR was formerly named Foreign Trade Statistics Regulations (FTSR).This can be the parcel's tracking number, weight or contact information for the recipient. These regulations will affect all exporters required to file an EEI.Criminal penalties for filing false and/or misleading information is up to $10,000, or imprisonment for no more than five years, or both, for each violation.Civil penalties for late filed EEI or failure to file increased from $100 to $1,100 for each day delinquent the maximum penalty increased from $1,000 to $10,000 for each violation.Currently, the government is not accepting applications for postdeparture filing. Postdeparture filers must be preapproved. The Postdeparture Filing Program allows companies reporting their electronic export information (EEI) through the AES to transmit their EEI within 10 calendar days after the date of export.Principal Party in Interest (USPPI) or their authorized agent is responsible for providing the proper AES proof of filing citation or FTR exemption legend on the international air waybill or entering it into the electronic shipping label device when the shipment is tendered to the carrier. Filing deadlines for EEI transmission is no later than two hours for non-International Traffic in Arms Regulations (ITAR) shipments and no later than eight hours for ITAR shipments prior to exportation.Exporters must self-file in ACE AESDirect Portal or authorize an agent to file for them through AES. Shipper’s Export Declaration (SED) information filed to AES is now known as Electronic Export Information (EEI).See the Foreign Trade Regulations (FTR) chart for details on exemptions and exclusions. ![]() For more information, see the FAQs section. Here’s a brief overview of filing EEI to an AES. Exported under license exception Baggage (BAG) under the Export Administration Regulations (EAR), which authorizes travelers to export, re-export, and transfer certain items, technology, and software for personal use abroad.Eligible for license exceptions* in the Export Administration Regulations and EEI filing exemptions in the Foreign Trade Regulations.territories: American Samoa (AS), Guam (GU), and Northern Mariana Islands (MP). Please note, FedEx currently serves these U.S. territories (American Samoa, Commonwealth of the Northern Mariana Islands, Guam, Howland Islands, and Wake Island). Includes rough diamonds or is transiting Canada.Requires an export license or permit, or.Is subject to the Department of State’s International Traffic In Arms Regulations (ITAR),.You won’t need to file an EEI for shipments:
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